Terms of Service.

These Terms of Service (the “Terms”) are a binding agreement between you and KeystoneTelX(“KeystoneTelX,” “we,” “our,” or “us”). By visiting keystonetelx.com (the “Site”), creating an account, or accessing the client or admin portal, you agree to these Terms. If you do not agree, do not use the Site.

What these Terms cover. These Terms govern your interactions with the Site itself, including: browsing marketing pages, submitting the contact and demo-request form, creating an account, signing in (with email and password or with Google), and using the client and admin portals.

What these Terms do not cover. If we agree to provide paid telecommunications services to your organization — managed WAN, SD-WAN, SIP trunking, unified communications, voice, NOC, or managed security — those services are governed by a separate Master Service Agreement (“MSA”) and one or more order forms or service schedules executed between us. The MSA controls over these Terms with respect to paid services. These Terms are not an offer to provide those services and create no obligation on our part to do so.

U.S.-only scope. The Services are intended for businesses located in the United States. We do not currently target, market to, or knowingly accept accounts from individuals or businesses outside the United States. See our Privacy Policy for related geographic-scope statements.

Capitalized terms not defined inline have the meaning given in this section or, where applicable, in the privacy and cookie policies linked below.

You may use the Site only if you are at least 18 years old and legally able to form a binding contract under United States law and the law of your state of residence or business organization. The Site is not directed to children, and we do not knowingly collect information from anyone under 13 (see our Privacy Policy § 10).

If you create an account on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and that organization will be jointly responsible with you for compliance.

You may not use the Site if you are subject to U.S. economic sanctions, are listed on any U.S. government denied-party list, or are located in a country or region subject to U.S. comprehensive sanctions.

3.1 Signup and approval

You can create an account using a work email and password, or by signing in with a Google account that you control. New accounts start in pending status and remain non-functional until reviewed and approved by a KeystoneTelX administrator. We aim to respond to signup requests within 1 business day. We may approve, hold, or reject a signup request at our reasonable discretion, including based on a basic business-relationship review.

Once approved, your account moves to activestatus, which grants access to the client portal at the role assigned to your account (typically “client”). Administrative roles are granted only by an existing administrator.

3.2 Your responsibilities

You are responsible for: (a) the accuracy of the information you provide; (b) keeping your password and any access tokens confidential; (c) all activity that occurs under your account; and (d) notifying us promptly at legal@keystonetelx.com if you suspect any unauthorized use of your account or credentials.

We store passwords only as a salted bcrypt hash, never in clear text. We cannot recover or reveal a forgotten password — only reset it. If you sign in with Google, the Google terms referenced in § 7 also apply to that handshake.

3.3 Suspension and termination

We may suspend or terminate your account, with or without advance notice, if we believe you have violated these Terms, pose a security or legal risk to KeystoneTelX or other users, or have abandoned the account. Suspension typically moves an account to suspended status, which preserves history but blocks sign-in. Termination removes the account from active use and triggers the data-retention rules in our Privacy Policy § 7.

You may close your account at any time by emailing privacy@keystonetelx.com. Account closure does not by itself terminate any MSA or order in effect for paid services.

When using the Site, the portals, or any contact form, you will not, and will not assist anyone else to:

• Misuse credentials.Share your account credentials with anyone outside your organization, use another person’s account, or use credentials issued to one organization on behalf of a different organization.
• Probe or attack the Site. Attempt to gain unauthorized access to any account, system, or data; circumvent any security feature; conduct security or vulnerability testing without our prior written consent; or introduce malware, ransomware, or other harmful code.
• Scrape or harvest. Use crawlers, scrapers, bots, or any automated method to extract content, account data, or other information from the Site, except for good-faith indexing by major public search engines that honor robots.txt.
• Reverse-engineer. Decompile, disassemble, or reverse-engineer any software exposed by the Site or portals, except to the limited extent expressly permitted by applicable law and after giving us prior notice.
• Abuse the contact and demo flow. Submit false, misleading, or impersonating contact or demo requests; flood the form to disrupt our sales operations; or use any contact channel to send unsolicited commercial messages, recruiting messages, or spam.
• Interfere with operations. Conduct denial-of-service attacks, flood traffic, or otherwise interfere with the integrity, performance, or availability of the Site, the portals, or any underlying infrastructure.
• Misuse intellectual property. Remove, alter, or obscure any proprietary notices; use KeystoneTelX marks except as expressly permitted by us in writing; or pass off any portion of the Site as your own.
• Violate law. Use the Site or portals in violation of any U.S. federal, state, or local law, including export-control, sanctions, anti-corruption, privacy, and telecommunications laws.

We reserve the right to investigate suspected violations of this section, to cooperate with law-enforcement requests pursuant to lawful process, and to take any technical or legal action we believe appropriate, including suspending the offending account and preserving relevant logs.

The contact form, the “book a demo” flow, and any pre-sales conversations between you and our sales team are not a contract for services and do not bind KeystoneTelX to provide any solution, network, or deliverable. Quotes, statements about coverage, latency, pricing, or timelines made during pre-sales discussions are provided in good faith but are non-binding until incorporated into an executed MSA or order form.

Information you share during pre-sales is handled under our Privacy Policy. If you wish to share information you consider confidential before signing an MSA, request a mutual non-disclosure agreement and we will be happy to put one in place.

6.1 Our content

The Site, the portals, and all underlying source code, design, graphics, copy, logos, marks, and selection and arrangement of content are owned by KeystoneTelX or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual-property laws. We grant you a personal, revocable, non-exclusive, non-transferable license to access and use the Site and the portals for their intended business purpose, subject to these Terms. No other rights are granted, expressly or by implication.

KeystoneTelX, the KeystoneTelX shield, and other names, logos, and slogans on the Site are our trademarks or service marks. You may not use them without our prior written consent, except for nominative reference (for example, identifying us as a vendor in your own internal documentation).

6.2 Your feedback

If you send us suggestions, ideas, improvement requests, or other feedback about the Site, the portals, or any service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, modify, and incorporate that Feedback in any product or service, without obligation to you. You waive any moral rights to the Feedback to the extent allowed by law. Feedback is provided voluntarily and is not your confidential information.

6.3 DMCA / copyright infringement

If you believe content accessible through the Site infringes your copyright, send a written notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to legal@keystonetelx.com. Your notice must identify the work, the allegedly infringing material, your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act. Repeat infringers’ accounts may be terminated.

The Site uses third-party platforms and services to operate, including hosting (Vercel), database (Neon), and identity (Google for “Sign in with Google”). Our use of those services is described in our Privacy Policy § 6.

When you choose to sign in with Google, your interaction with Google is also governed by Google’s own terms and policies. We are not responsible for Google’s services, and these Terms do not modify any agreement you have with Google.

The Site may contain links to third-party websites or resources. Those sites are not under our control; we are not responsible for their content, privacy practices, or availability, and a link does not imply endorsement.

If, in connection with the Site or pre-sales discussions, either party shares information that is marked “confidential,” or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure (“Confidential Information”), the receiving party will: (a) use it only to evaluate or support a potential business relationship; (b) protect it with at least the same degree of care it uses for its own information of a similar nature, and never less than reasonable care; and (c) not disclose it to anyone other than employees, contractors, or advisors with a need to know who are bound by confidentiality obligations at least as protective as this section.

Confidential Information does not include information that is or becomes publicly available without breach of these Terms, was rightfully known to the receiving party without obligations of confidentiality, is independently developed without reference to the disclosing party’s information, or is rightfully obtained from a third party without restriction. Disclosure compelled by law is permitted if the receiving party gives the disclosing party reasonable advance notice (where lawful) and cooperates with any protective-order request.

For information shared as part of paid services, the confidentiality terms in the MSA control over this section.

Our handling of personal information is described in our Privacy Policy. Our use of cookies and similar technologies — and the limited and strictly necessary set we currently use — is described in our Cookie Policy. Both documents are incorporated into these Terms by reference.

If you are a California resident, the Privacy Policy explains your rights under the CCPA / CPRA and how to exercise them. Other U.S. state privacy laws are addressed there as well.

THE SITE AND THE PORTALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Stated uptime targets, NOC coverage commitments, latency figures, country or state coverage, and similar performance metrics displayed on the marketing pages of the Site are marketing summaries and are not service-level commitments until specifically incorporated into an executed MSA or order. The Site itself, the contact and demo flow, and the portals are not subject to any service-level agreement.

No advice or information you obtain from us through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the disclaimer of certain implied warranties; in those jurisdictions the disclaimers above apply to the maximum extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KEYSTONETELX OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SUB-PROCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SITE OR PORTALS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100). THIS CAP REFLECTS THAT YOU ARE NOT PAYING US ANY FEE FOR USE OF THE SITE OR PORTALS UNDER THESE TERMS; FEES PAID UNDER AN MSA HAVE THEIR OWN LIABILITY CAP STATED IN THAT AGREEMENT.

The exclusions and limitations in this section do not apply to liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, gross negligence, or violations that cannot be limited or excluded as a matter of public policy.

These Terms remain in effect while you use the Site or maintain an account. You may terminate by ceasing all use of the Site and closing your account as described in § 3.3. We may terminate or suspend your access at any time as described in § 3.3.

The following sections survive termination of these Terms or any account: § 6 (Intellectual property and feedback), § 8 (Confidentiality), § 10 (Disclaimers), § 11 (Limitation of liability), § 14 (Governing law and dispute resolution), and § 15 (Miscellaneous), together with any other provision that by its nature is intended to survive.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the date of the most recent change. For material changes — for example a new arbitration term, a new acceptable-use restriction, or a meaningful change to the limitation of liability — we will provide notice in the portal or by email to the address on your account, before the change takes effect.

Your continued use of the Site after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree, your sole remedy is to stop using the Site and close your account.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN A COURT OR JURY TRIAL, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. IT INCLUDES A 30-DAY OPT-OUT (§  14.7) AND IMPORTANT CARVE-OUTS FOR SMALL-CLAIMS COURT AND PUBLIC INJUNCTIVE RELIEF.

14.1 Governing law

These Terms, and any dispute arising out of or relating to them or to your use of the Site or the portals, are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal dispute resolution

Before initiating any formal proceeding, you and KeystoneTelX agree to try in good faith to resolve any dispute by sending a written notice describing the dispute to legal@keystonetelx.com (for notices to us) or to the email address on your account (for notices to you), and giving the other party 60 days to respond. If the dispute is not resolved within those 60 days, either party may proceed under the remaining sections below.

14.3 Small-claims carve-out

Either party may bring an individual claim in small-claims court located in the county where the responding party resides or has its principal place of business, provided the claim qualifies for that court’s jurisdiction. In California small-claims court, the current claim limit is generally USD $12,500 for individuals (and lower for business entities). Filing in small-claims court does not waive the rest of this section.

14.4 Public injunctive relief carve-out

You and KeystoneTelX agree that nothing in this section limits the right of either party to seek public injunctive relief in a court of competent jurisdiction. Any claim for public injunctive relief, and only that claim, is severed from the arbitration agreement and may be brought in court; all other claims, including claims for individualized monetary or injunctive relief, remain subject to arbitration.

14.5 Binding arbitration

Except for the carve-outs in § 14.3 and § 14.4, you and KeystoneTelX agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site or the portals will be resolved by binding individual arbitration administered by JAMS under its applicable rules in effect at the time the demand is filed (including, where they apply, the JAMS Streamlined Arbitration Rules and the JAMS Consumer Minimum Standards).

The arbitration will be seated in San Francisco County, California, unless you and we agree to a different location. You may participate by phone or video, and you may, at your election, request that any in-person hearing be held in the county where you reside. The arbitrator may award any remedy a court could award on an individual basis, subject to the limits in § 11. Judgment on the award may be entered in any court of competent jurisdiction.

Where the JAMS Consumer Minimum Standards apply, KeystoneTelXwill pay any arbitration filing, administrative, and arbitrator fees that exceed the amount you would have paid to file the same claim in state court in the venue described in § 14.6 and that JAMS requires the company to pay under those Standards.

14.6 Court venue for non-arbitrable claims

For any claim that is not subject to arbitration under § 14.3 or § 14.4, you and KeystoneTelX consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, and waive any objection to that venue based on inconvenience or improper forum.

14.7 30-day opt-out

You may opt out of the arbitration agreement and class-action waiver in this section by sending a written notice to legal@keystonetelx.com within 30 days of the date you first agreed to these Terms (or first received notice of a material change to this section). Your notice must include the email address associated with your account and a clear statement that you are opting out of arbitration. Opting out will not affect any other part of these Terms and is the only mechanism for opting out — you cannot opt out by failing to acknowledge a notice or by ceasing to use the Site.

14.8 Class-action waiver

YOU AND KEYSTONETELXAGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

If a court of competent jurisdiction decides that any portion of this class-action waiver is unenforceable for a particular claim, that claim (and only that claim) will be severed from the arbitration agreement and may proceed in court under § 14.6. The remainder of this section will continue to apply to all other claims.

14.9 Coordinated / mass-arbitration procedure

If 25 or more similar arbitration demands are filed against KeystoneTelX by or on behalf of multiple users represented by the same or coordinated counsel within a 90-day window, you and KeystoneTelXagree the demands will be administered as a single coordinated proceeding, including by selecting a small number of bellwether cases to be heard first, with the remaining cases stayed pending the bellwether outcomes. This procedure is intended to manage cost and is not a waiver of any individual claimant’s right to a final individualized award. JAMS may apply its applicable mass-arbitration rules in effect at the time of filing.

14.10 Time limit

Any claim arising out of or relating to these Terms or your use of the Site must be filed within one (1) year after the claim arose; otherwise the claim is permanently barred, except where a shorter period is required by applicable law and except for claims for which a longer period is required by California law as a matter of public policy.

15.1 Entire agreement

These Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between you and KeystoneTelX regarding the Site and the portals, and supersede any prior agreements on the same subject. Any MSA or order form executed between us controls over these Terms with respect to paid services covered by it.

15.2 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. KeystoneTelX may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on notice to you.

15.3 Notices

Notices to KeystoneTelX under these Terms must be sent to legal@keystonetelx.com. Notices to you may be sent by email to the address on your account, by an in-portal notice, or by posting on the Site, and are deemed delivered when sent or posted.

15.4 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, or, if not possible, severed from these Terms; the remaining provisions will continue in full force and effect.

15.5 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that or any other provision. A waiver is only effective if in writing and signed by an authorized representative of KeystoneTelX.

15.6 Force majeure

Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, labor disputes, internet or utility outages, and third-party platform outages.

15.7 Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and KeystoneTelX. There are no third-party beneficiaries to these Terms.

15.8 Electronic communications and signatures

You consent to receive communications from us electronically. Agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. Where you click an “I agree” or similar control, or sign in to your account, that action constitutes your electronic signature and has the same effect as a handwritten signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA) as adopted in California.

15.9 Headings; interpretation

Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.” References to a statute include its successor and implementing regulations.

Legal notices, opt-out notices under § 14.7, copyright complaints under § 6.3, and other questions about these Terms can be sent to:

legal@keystonetelx.com
KeystoneTelX
United States

Privacy-related requests should instead go to privacy@keystonetelx.com. We aim to acknowledge legal notices within under 4 business hours during U.S. business hours and to respond substantively as soon as reasonably practicable.